What is it
XCALLY is a complete Contact Center solution designed to manage interactions through the main communication channels available today.
Furthermore XCALLY is integrated with the latest technologies, like Bots, to create automatic response apps.
For any kind of company, it’s crucial providing immediate help and support to customers and prospects.
When this is not possible – for example all agents are busy or not available – it’s fundamental offering a good alternative like Bots, 24/7 services always ready to answer to most common questions.
In XCALLY you can build a Chatbot or Voicebot using Google Dialogflow or Amazon Lex applications and ASR and TSS services.
At any time the customer can be put in touch with a “real” agent in case he is not solving his questions through the Bot.
Computing / TLC
Transportation / Logistics
Available on the market
Watch Xenialab's ChatBot in action as it suggests products to buy.
Voicebots and Chatbots
The main strength of Bots is that they are always available to offer users help and answers.