For any kind of company, it’s crucial providing immediate help and support to customers and prospects.
When this is not possible – for example all agents are busy or not available – it’s fundamental offering a good alternative like Bots, 24/7 services always ready to answer to most common questions.
In XCALLY you can build a Chatbot or Voicebot using Google Dialogflow or Amazon Lex applications and ASR and TSS services.
At any time the customer can be put in touch with a “real” agent in case he is not solving his questions through the Bot.
Transportation / Logistics
Available on the market