XCALLY

Provided by

XENIALAB

What is it

XCALLY is a complete Contact Center solution designed to manage interactions through the main communication channels available today.
Furthermore XCALLY is integrated with the latest technologies, like Bots, to create automatic response apps.

Provided by

XENIALAB
Get in contact

Problem

For any kind of company, it’s crucial providing immediate help and support to customers and prospects.
When this is not possible – for example all agents are busy or not available – it’s fundamental offering a good alternative like Bots, 24/7 services always ready to answer to most common questions.

Solution

In XCALLY you can build a Chatbot or Voicebot using Google Dialogflow or Amazon Lex applications and ASR and TSS services.
At any time the customer can be put in touch with a “real” agent in case he is not solving his questions through the Bot.

Application Markets

Informatics TLC

Transportation / Logistics

Utilities

Solution Progress

Available on the market