CRM / IOT convergence – The use of Big Data from devices and sensors connected to the network, associated with CRM processes can help create a personalized and unique customer experience. The information collected makes it possible to support real-time processes that were unthinkable until a few years ago. Among the first Italian companies to believe in and invest in the Customer Relationship Management (CRM) market, Sysman was born in Ivrea (To) in 1984, acquiring important experience over the years in the field of call centers, management of sales networks and complex marketing processes. Sysman integrates culture, competence and proactivity by applying new paradigms and new technologies of information and communication, to excel in the development of innovative, flexible and efficient solutions that are above all suited to the DNA of our country. The progressive evolution towards the globalization of markets; the birth of new applications; the advent and power of the network; the radical transformation of telecommunications, have characterized the development of increasingly complex customer requirements to be addressed with professional maturity and experience. All this translates into Sysman and a mature and multi-decade technological solution: Contact Pro.